Support
Write to us
support@nowabreathing.com — write in English, German or French. So we can help quickly, please include your device, operating system version and the app version from the settings.
Purchases and subscriptions
nowa COMPLETE is a one-time purchase: after changing devices or reinstalling, tap “Restore purchases” in the settings and everything is back — same store account, no second payment. Cancelling the Duet subscription, changing the payment method or requesting a refund always goes through the store you bought from; we have no access there. If restoring does not work, write to us with your receipt.
Deleting data
In the settings you can delete your account along with every session. The action is final; we remove the data within 30 days and backups within 90 days. Without the app you can also do it in the browser: Delete your account and data. If you no longer have access to your account, write to us from the registered email address.
The year print
“Save as art print file” in the Journey generates a file at full size: A4 is preselected, A3 and A2 are available too. The feature belongs to COMPLETE and is included in the one-time purchase. If margins appear when printing, choose “Actual size” instead of “Fit” in the print dialog. For print shops: full bleed with 3 mm trim, fonts embedded.
The duet is not working
Both devices need a connection and the same app version. Check whether the code is still valid — it expires after 15 minutes. On very restrictive corporate networks the connection may be blocked; try it over mobile data.
Report something
Bugs, unclear wording, a technique that feels wrong: tell us. We read every message ourselves — there is no ticket system and no automated reply.
Health
nowa is not a medical device. If you feel unwell during or after an exercise, stop and speak to a doctor. In an emergency contact the emergency services, not our support.